Public Relation Intern
1 week ago
**Troubleshooting**: Assist customers with troubleshooting technical problems, product usage questions, or other issues they may encounter. This may involve providing step-by-step instructions, troubleshooting guides, or escalating more complex issues to higher-level support staff.
- **Order Processing**: Help customers with placing orders, tracking shipments, and processing returns or exchanges. Ensure accuracy and efficiency in order management processes.
- **Customer Feedback**: Collect and document feedback from customers regarding their experiences with products, services, or support interactions. Relay feedback to relevant teams for continuous improvement.
- **Knowledge Management**: Assist in creating and updating customer support documentation, FAQs, and knowledge base articles to help customers find answers to common questions independently.
- **Quality Assurance**: Participate in monitoring and evaluating customer interactions to ensure adherence to company policies, procedures, and quality standards. Provide feedback for ongoing improvement.
- **Customer Relationship Management (CRM)**: Use CRM software to log customer interactions, update customer records, and track ongoing issues or requests. Maintain accurate and up-to-date customer data.
Pay: RM500.00 - RM1,000.00 per month
**Benefits**:
- Health insurance
- Professional development
Schedule:
- Day shift
- Monday to Friday
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