Customer Service Representative

1 week ago


Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time

**Position: Customer Service Representative**

**Salary: RM 2000 - RM 2500 (Depending on experience)**

**Working Location: Petaling Jaya**

**Working hour: 1 PM- 10 PM shift only**

**Tenure: 6 months (Renewable basis)**

**Job Descriptions**
- Manage large amounts of incoming calls
- Provide information and troubleshooting to subscriber or dealer in a proper manner.
- Identify and assess customers' needs to achieve satisfaction.
- Escalate ticket to respective department for further investigation and do follow up call to subscriber and dealer.
- Keep records of customer interactions and process customer accounts.
- Fast learner (Must be able to find the information and solution during high traffic of calls) without providing wrong information.
- Ad hoc: outbound call from list provided.

**Preferred Qualification**
- SPM/Diploma/Degree holder
- Excellent communication both English and Bahasa Malaysia, both written and spoken
- Fresh Degree holder are welcome to apply
- Ability to withstand pressure with high volume of calls

**Job Type**: Contract
Contract length: 6 months

Pay: RM2,000.00 - RM2,500.00 per month

Schedule:

- Fixed shift

Supplemental Pay:

- Overtime pay



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