Contact Centre Specialist
3 days ago
**Tanggungjawab Utama**:
- Menjawab panggilan masuk, e-mel dan mesej daripada pelanggan secara profesional dan mesra.
- Memberikan maklumat produk/perkhidmatan dan menyelesaikan pertanyaan atau aduan pelanggan dengan berkesan.
- Merekod setiap interaksi pelanggan ke dalam sistem CRM (Customer Relationship Management).
- Memastikan tahap kepuasan pelanggan yang tinggi melalui perkhidmatan yang cekap dan tepat.
- Menyusul isu-isu pelanggan sehingga selesai jika perlu.
- Berkomunikasi dengan jabatan lain untuk menyelesaikan masalah pelanggan secara menyeluruh.
- Mencapai KPI harian/mingguan yang ditetapkan (contoh: jumlah panggilan, masa tindak balas, tahap kepuasan pelanggan).
- Memberikan cadangan untuk menambah baik proses atau perkhidmatan.
**Kelayakan & Kemahiran**:
- Minimum SPM / Diploma dalam bidang berkaitan (Komunikasi, Perniagaan, dsb.).
- Pengalaman 1-2 tahun dalam khidmat pelanggan atau pusat panggilan adalah satu kelebihan.
- Kemahiran komunikasi yang baik dalam Bahasa Melayu & Inggeris (Mandarin satu kelebihan).
- Mampu bekerja dalam persekitaran pantas dan berorientasikan pelanggan.
- Mahir menggunakan komputer dan sistem CRM.
- Sabar, penyabar, dan mesra pelanggan.
Pay: RM2,800.00 - RM4,800.00 per month
**Benefits**:
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Performance bonus
Work Location: In person
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