Customer Quality Manager

2 weeks ago

Kulim, Malaysia Celestica Full time

Performs tasks such as, but not limited to, the following:

- Leads Quality Improvement Programs (QIP) in support of customer requirements and expectations that are considered small in scale and low in complexity.
- Mentors and trains personnel in the practices of Quality management and Quality improvement (succession development)
- Resolves customer issues of low difficulty using quality tools: Root Cause Analysis and Corrective Actions that are effective and timely.
- Provides leadership and support in a variety of areas such as, analysis of nonconforming materials and customer return material authorizations.(RMA's), coordinating ESD compliance, supporting customer and 3rd party audits, and the administration of Quality management (Documentation, Change Control, Corrective & Preventive Actions and Calibration)
- Supports new customer qualification and New product introduction with supplier assessments, First Article Inspections and oversee generation of product documentation for products / programs that are relatively low risk

**Knowledge/Skills/Competencies**:

- In-depth knowledge of quality metrics, ISO standards and processes.
- Knowledge of Lean and Six Sigma Manufacturing processes and controls including: Statistical Process Control (SPC), 5S and Value Stream Mapping (VSM)
- Good knowledge of Quality Management tools including: Failure Mode and Effect Analysis (FMEA) and development of Quality Control Plans
- Strong Project Management Skills
- Ability to coordinate a wide variety of resources to meet production quality and quantity metrics.
- Ability to effectively communicate with a wide variety of internal and external customers.
- Ability to effectively lead, manage, train and motivate a diverse group of employees to achieve high production levels within tight time deadlines and in a ~highly dynamic manufacturing environment.
- Strong knowledge of the manufacturing processes

**Physical Demands**:

- Sustained visual concentration on small areas, such as monitors, screens
- Sustained visual concentration on numbers, legal documents
- The job works in generally good conditions with occasional exposure (10% - 33%) to noise, odours, dust, drafts, chemicals, operating machinery, temperature extremes, hazardous substances, etc.
- Occasional overnight travel is required.

**Typical Experience**:

- 4 to 6 years (6 to 8 years)

**Typical Education**:

- Bachelor Degree

**Notes**:
**COMPANY OVERVIEW**:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.

Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

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