Customer Service Specialist
2 weeks ago
Responsibilities:
- Handling inbound calls regarding general & complicated issues from customers/merchants.
- Handling outbound or follow-up calls to customer/merchants whenever required.
- Review assigned cases and reply promptly to customers within targeted timeline by giving proper suggestions in order to help customers/merchants.
- Managing ad-hoc administrations, also communicating and coordinating with internal departments when required.
- Monitor daily orders and ensure each orders are well taken care of while within our SLA.
- Constantly evaluate and identify opportunities to improve processes that positively enhance customer/merchant experience.
**Requirements**:
- At least Diploma/ Advanced/ Higher/ Graduate Diploma; Bachelor’s Degree/ Post Graduate Diploma/ Professional Degree;
- At least two (2) years of working experience in the related field is
required for this position.
- MS Word, MS Excel, Fast typing, Basic understanding of database,
experience in F&B services.
- Require language: Mandarin, English and Bahasa Malaysia.
**Job Types**: Full-time, Permanent
**Salary**: RM2,500.00 - RM3,600.00 per month
Schedule:
- Day shift
- Night shift
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (required)
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