Key Account Manager

9 hours ago

Johor Bahru, Malaysia MINDE Group Full time

Job Description:

- Be the Champion of the customer and the customer's voice throughout the factory.Effectively communicate all customer requirements to appropriate departments. Ensure ESCATEC’s Customer Service Policy is implemented for your customers.
- Prepare and continually update Customer Account Development Plans for your customers and achieve agreed targets for sales and profit.
- Review and act where necessary on Customer Satisfaction Survey Results
- Feedback to customer all relevant data requested in formats required by customer.
- Coordinate activity of Sales Representatives (where applicable) for your customers.
- Prepare and review all quotations to your customers. Coordinate approval with GM/BUM/DCS.
- Travel as required to meet with customers at their locations.
- Host customer visits and prepare presentations.
- Follow up with customers on quotations, price feedback and price negotiations. Coordinate approvals and responses with BUM/GM/DCS.
- Direct the materials sourcing team to solve problems for your customers.
- Follow up on all start-up activity and hold scheduled reviews for assigned customer projects to ensure all milestones meet commitment dates. Prepare reports for customers and management.
- Review and prepare all customer forecasts, budgets and targets. Obtain approval from BUM/GM.
- Work with GM and materials organisation to ensure customer cost reduction programs are established and run effectively.
- Facilitate customer interface with all other departments as required.
- Ensure internal customer business reviews are implemented effectively to include review of P.P.V., inventory level, payment status, and other key indicators.
- Any other assignment given by the superior.

Job Requirement:

- Excellent interpersonal skills for effective communication at all levels, including with senior management, customers at all levels of management, suppliers and factory personnel.
- Strong project management, business analysis and sales skills.
- Excellent English language skills, both written and verbal,
- Preferably have a Degree in Business Administration/Electrical / Electronics / Mechanical Engineering with a working experience of 3 years or more in contract manufacturing in the electronics and/or plastic injection moulding industry
- Knowledge of tool making/moulding will be an added advantage.

**Salary**: Up to RM12,000.00 per month

Schedule:

- Monday to Friday

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