Analyst, Sms

2 weeks ago

Kuala Lumpur, Malaysia AIA Full time

Are you ready to shape a better tomorrow?_

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Familiar with Concur, ARIBA and SAP.
Provide day to day BAU SAP MM, Concur and ARIBA support to LBUs.
- Act as Single point of contact on SMS technical issues of all end users, Group IT, SAP team, Concur and ARIBA customer support team.
- Provide L2 support to resolve any system related issues.
- Ensure resolution time meeting SLA target.
- Manages all assigned Incident & Service Request and deliver according to the target resolution time.
- Self-discipline and good deliverables to promote accountability and trust at work.
- Perform system configuration and customization.
- Monitor system notification (errors) and take appropriate actions.
- Follow and actively promote SAP, Concur and ARIBA best practice usage in all solution aspects.
- Support end users in system usage and assist in raising overall SAP proficiency in the end user base and act as an SAP ambassador.
- Provide training with end users in several ASPAC locations if necessary.
- Successful system and process integration, efficient SLA driven end-user support and communications.
- Delivery of system and business process training for fast-tracked PCR.
- Liaises with necessary AIA colleagues or business partners outside GASC USC - Finance to ensure delivery of the functional work as required.
- Supporting Lead Analyst on work assignments.

Minimum Job Requirements:
Education
- University / College graduate in computer science or other relevant discipline.

Experience
- 1 to 2 years’ relevant experience in regional solution/system support with SAP MM/Concur/ARIBA focus across the ASPAC region.
- Relevant GASC USC - FINANCE experience and user support track record.
- Knowledge in Concur / ARIBA Cloud / Procure to Pay solution and SAP MM.
- Procure to Pay business knowledge to manage communication with large finance user base.
- Build a career with us as we help our customers and the community live healthier, longer, better lives._

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