Claims Assistant

1 week ago


Semenyih, Malaysia Metro Optical Group (MOG Group) Full time

**Responsibilities**
- Coordinate with retail outlets on customer claims and defective product.
- Communicate claim statuses and resolution updates to outlet staff in a timely and professional manner.
- Handle and document QC-rejected products, ensuring proper categorization and next steps.
- Follow up with vendors on defective claims and coordinate compensation or product replacement.
- Create credit notes (CN) for outlets as needed in relation to claims and stock adjustments.
- Manage the disposal process for defective or unsellable products according to company policy.
- Support outlet closure and relocation processes, ensuring inventory and claim-related procedures are completed.
- Process loose orders and manage internal stock transfers between outlets.
- Maintain accurate records of outlet credit notes and stock movements.

**Requirements**:

- Bachelor’s degree or diploma in Business Administration, Customer Service, or a related field.
- 1-3 years of experience in claims processing, customer support, retail after-sales, or a similar role—preferably in eyewear, fashion, healthcare, or insurance.
- Familiarity with optical products (lenses, frames, coatings) is a plus.
- Strong communication and interpersonal skills.
- Attention to detail and ability to manage multiple claims simultaneously.
- Customer-first mindset with the ability to remain calm under pressure.
- Proficiency in MS Excel or other reporting tools is an advantage.

Pay: From RM1,700.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Parental leave

Schedule:

- Monday to Friday

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Bangi: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What is your notice period?
- What is your expected salary?

Work Location: In person


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