Customer Service Representative

2 weeks ago

Seri Kembangan, Malaysia Kuhen Rehab & Wellness Full time

KUHEN® REHAB AND WELLNESS

Vacancy for Customer Service

JOB DESCRIPTION:
1. SYSTEM DATABASED
- Engages in superior customer service by making information readily available.
- Registration for new and existing customer.
- Maintain an up-to-date customer database by entering customer profile details.
- Working with the sales team to develop targeted sales strategies.
- Creating and presenting sales performance reports daily, monthly and yearly.
- Maintain financial accounts by processing customer/ patient adjustment payment.
- Collect cash and handle credit card transactions to process payments for purchase.
- Ensure work area including shelves and aisles are neat and tidy.

2. APPOINTMENT
- Assist in scheduling customer appointment.
- Helping in reconfirm with customer after book appointment.
- Manage large amounts of incoming call.

3. SOCIAL MEDIA
- Answers questions from customer.
- Recommend potential product and package or service to customer by collecting customer information and analyzing customer needs.
- Creates a plan for gaining customers and then retaining them.

RESPONSIBILITY:

- Responsible for day-to-day customer service matters.
- To execute ad-hoc duties when required.
- Provide administrative support function to the company.
- Maintain and update filing, inventory, mailing, and database systems.
- To assist the sales team of the database system.

QUALIFICATIONS:

- Diploma or Degree in Marketing, Business or related field
- Fresh Graduate are welcome to apply
- Willing to learn
- Good communication skills
- Good Attitude

BENEFITS:

- Permanent (Full Time)
- Overtime Pay
- EPF, SOCSO, and EIS
- Entitle Leave
- Uniform
- Career Growth

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM1,800.00 - RM2,200.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
- Weekend jobs

Supplemental Pay:

- Overtime pay

**Education**:

- Diploma/Advanced Diploma (required)

Work Location: In person

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