Customer Service Executive

6 days ago

Petaling Jaya, Malaysia Balka Partners (M) Sdn Bhd Full time

Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services.
Balka Partners (M) Sdn. Bhd. was first incorporated in 2005, and since then it has grown steadily into providing a full range of debt collection services. Balka was established to provide its service in assisting client organizations with the uphill task of recovering loans. The company is committed to providing the highest quality service to its clients with the ability to meet the growing and demanding debt recovery standards.Our proven methodology and approach has earned us the trust of a vast variety of clientele, ranging from major banks to corporate clients. In December 2019, Balka has put in place a new Management Team consisting of industry experts with backgrounds ranging across banking, recovery and outsourcing services. This new experienced team has in-depth knowledge in banking practices and guidelines such as fair debt collection standards, customer privacy and data confidentiality (PDPA), compliance, Bank Negara regulations and guidelines and customer care. The team is also highly experienced in training and coaching team leaders and collectors in the art of persuasion and negotiation in order to maximize debt recovery. With continuous training and coaching we are also able infuse best practices into everything we do and we are able to maintain a highly motivated team. With the combination of the right people and processes, we are confident of delivering on even the most stringent client SLA requirements.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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