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Manager, Research Operations
2 weeks ago
Manager, Research Operations
Full-time
**Company Description**:
Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?
We’re a vibrant community of world-class practitioners - over 2000 colleagues strong - with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.
**About Informa TechTarget**
**Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI.**
With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.
Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with:
- Trusted information that shapes the industry and informs investment
- Intelligence and advice that guides and influences strategy
- Advertising that grows reputation and establishes thought leadership
- Custom content that engages and prompts action
- Intent and demand generation that more precisely targets and converts
This role will lead and develop a high-performing team of research analysts, driving operational excellence through optimising research methodologies, data analysis, and resource allocation. This role focuses on ensuring the successful, on-time delivery of high-quality research deliverables while fostering continuous development and improvement within the team.
- Develop and lead a high-performing team of Research Operations analysts, ensuring strong expertise in research methodologies, data analysis, and process optimization. Foster a culture of rigorous research execution, critical thinking, and continuous improvement, enabling the team to deliver high-quality deliverables across various research projects efficiently.
- Development and implementation of capabilities decision matrix to optimize resource allocation and drive continuous development, ensuring the team’s skills evolve to meet changing business demands and support high-quality research delivery.
- Successful, on-time delivery of high-quality, highly relevant, and differentiated research projects that provide essential elements for syndicated & consulting research projects across sectors. Creation, documentation, standardization, training, and support for business workflows and process maps.
- Partnering with members of the Research & Data sectors to plan, coordinate, and execute syndicated & consulting research deliverables, ensuring seamless integration and consistent delivery of high-impact insights.
- Collaborate with the Research & Analytics Management team to define and execute a clear team strategy, focusing on recruitment, development, engagement, and training to maximize individual strengths and address areas for growth.
- Partner with Operations Management to evolve and refine operational processes, optimizing quality, efficiency, and cost-effectiveness in research execution and delivery. Monitor and assess key KPIs to ensure alignment with business goals.
**Qualifications**:
- Expertise in the Technology, Media, and Telecoms (TMT) sector, with a strong understanding of market dynamics, trends, and competitive landscapes.
- Strong leadership and stakeholder management skills - influencing, aligning, and driving collaboration across research, data, and technical teams while mentoring and guiding best practices.
- Deep knowledge of market research methodologies and data analysis techniques, with experience in synthesizing data into meaningful insights.
- Experience in performance measurement and resource management, including setting KPIs, tracking team productivity, workload balancing, and capacity planning to optimize efficiency.
- Excellent organizational and project management skills, with the ability to prioritize tasks, manage multiple projects, and meet tight deadlines.
**Additional Information**:
**Our benefits include**:
- ** Freedom & flexibility**: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
- ** Great community**: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
- ** Broader impact**: take up to four days per year to volunteer, with charity match funding available too
- ** Career opportunity**: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
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