Receptionist

**About the role**

As a Receptionist at Hotel Pak Fook, you will be the first point of contact for our guests, playing a vital role in creating a warm and welcoming experience. In this full-time position based in Kuala Lumpur, you will be responsible for efficiently managing all front desk operations to ensure the smooth running of the hotel.

**What you'll be doing**
- Greet and assist guests with check-in and check-out procedures
- Respond to guest inquiries and provide information about hotel facilities and the local area
- Handle incoming phone calls and messages in a professional manner
- Manage room reservations and maintain accurate guest records
- Coordinate with other hotel departments to ensure a seamless guest experience
- Maintain a neat and organised front desk area
- Perform other administrative duties as required

**What we're looking for**
- Previous experience as a Receptionist or in a similar customer service role
- Strong communication and interpersonal skills
- Excellent organisational and multitasking abilities
- Proficiency in English and Bahasa Malaysia
- A friendly, professional and helpful attitude
- Ability to work well under pressure and as part of a team

**What we offer**

At Hotel Pak Fook, we are committed to providing our employees with a positive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits including health insurance, paid time off, and opportunities for career development and progression. We also prioritise work-life balance and have flexible working arrangements to support our employees' needs.

**About us**

Hotel Pak Fook is a trusted budget hotel in Kuala Lumpur, providing comfortable and affordable accommodation for both business and leisure travellers. With a commitment to value, convenience, and friendly service, we aim to deliver pleasant and hassle-free stays for our guests while fostering a supportive and welcoming environment for our staff.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM1,700.00 - RM2,300.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Ability to commute/relocate:

- Chow Kit: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Expected salary

**Education**:

- STM/STPM (required)

**Experience**:

- Receptionist: 1 year (required)

**Language**:

- English (required)
- Bahasa (required)

**Location**:

- Chow Kit (required)

Work Location: In person