Reservations Agent

3 days ago


Bukit Mertajam, Malaysia Iconic Hotel Penang Full time

Directly support the Assistant Reservations Manager in driving the performance of the reservations team on property.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation on the customers’ desired travel dates.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.
- Follow all company policies and procedures.
- Working on inventory management, including allotments, groups blocks and rate codes in all applicable systems.
- Maintain confidentiality of proprietary information.
- Protect the privacy and security of guests and coworkers.
- Speak with others using clear and professional language.
- Answer telephones using appropriate etiquette.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: From RM1,700.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Ability to commute/relocate:

- Bukit Mertajam: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person


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