[bpo Industry] Quality Analyst Supervisor

Conduct root cause and other data analysis - Participate as project team member in problem prevention and continuous improvement projects - Identify improvement opportunities within the eCommerce environment - Act as liaison with MOD managers and Team Leads to ensure consistent quality measurements throughout the operation. - Conduct QA evaluations per...

**Requirements**: - Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams - 3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.) - Proven track record of collaborating with...

_**JOB TITLE**_**:Quality Assurance Analyst - Video Hosting** - **LOCATION**:_**Petaling Jaya, Selangor** - **Responsibilities**_ - Conduct root cause and other data analysis - Participate as project team member in problem prevention and continuous improvement projects - Identify improvement opportunities within the eCommerce environment - Act as liaison...

**Job Track Description**: - Accountable for functional, operational, and/or program management. - Manage performance appraisals and pay reviews. - Manage training for 3 or more employees. - Manage hiring and termination actions. - Supervise daily tasks of complex business, technical support, or production teams. - Works within established precedents and...

The Training Manager typically works in an office environment but may also conduct training sessions in various locations, including client sites. The role may require flexible hours to accommodate different shifts and training needs. Duties and qualifications may vary depending on the organization's size, industry, and operational...

Overview: Job Summary **If you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for you!** Qualifications: **Requirements**: - Minimum of 1 year of experience as a Quality Analyst Supervisor. - Mandatory language proficiency in Bahasa Melayu,...

Overview: Job Summary **If you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for you!** Qualifications: **Requirements**: - Minimum of 1 year of experience as a Quality Analyst Supervisor. - Mandatory language proficiency in Bahasa Melayu and...

OverviewWe are looking for a dedicated Quality Team Lead to oversee the quality assurance process within our BPO operations. The role will be responsible for ensuring service excellence, driving compliance with quality standards, and mentoring a team of Quality Analysts.QualificationsBachelor's degree or diploma in any field.Fluent in Cantonese and English...

Job Description: Get to know our team: This team is part of the larger Grab Support function and specifically the Strategy, Analytics and Assurance (SAA) team at the working level. - The SAA team supports all consumer and partner experience transformation, continuous improvements and ongoing business experiments across the consumer experience vertical,...

As a Human Resource Manager in a Business Process Outsourcing (BPO) company, your role is crucial in managing the human capital of the organization, ensuring the recruitment, development, and retention of a skilled workforce. You'll be responsible for implementing HR strategies that align with business objectives and support employee engagement and...