Branch Service Executive

1 week ago

Seremban, Malaysia AXA AFFIN Life Insurance Berhad Full time

**Job purpose**

To provide reliable and responsive customer service to all our policyholders and agents. The service will include handling inquiries, complaints, customer retention, processing of new business submission, changes, reinstatements, administration of renewal payments and cashiering.

**Key Accountabilities**
- Execute branch daily operations - to ensure that policyholder/agent’s inquiries on products and services are timely and accurately.
- Take charge of office supplies/maintenance whilst ensuring all procedural requirements are strictly adhered to.
- Proposal checking and receipting of payment
- Ensure premium collections are properly accounted for and banked in on a timely basis. Relevant reports, records and documents must be forwarded to Head Office timely for updating of accounts.
- Handling of Complaints - Provide intensive findings and work with process owner to resolve the complaint
- Customer Conservation for walk in customer or by telephone
- Business correspondence to policyholder and agents.
- Manage the Process of simple changes - Non-Financial changes
- Uphold Customer service image in line with ARA core attitudes and ensure proper housekeeping and security measures.
- Ensuring branch operations are in compliant to all Compliance matter and responsible for reporting of suspicious transaction to the AML Compliance Officer and/or Head of Department in line with the Anti-Money Laundering Act (AMLA) and Anti-Terrorism Financing Act (ATFA).
- Act as the Business Continuity Management (BCM) Coordinator for the branch which includes providing the necessary support and assistance in terms of BCM reporting, planning, training, testing and dissemination of BCM related information.
- Perform any other duties as assigned by the Management from time to time.

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM2,000.00 per month

Schedule:

- Day shift

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