IT Executive

**Key Responsibilities**:
**Employee Onboarding & System Setup**:

- Install and configure Windows operating systems on new staff PCs.

**Daily IT Troubleshooting**:

- Provide ongoing technical support for staff by troubleshooting and resolving issues related to software, hardware, network connections, and system performance.
- Offer timely assistance in resolving system errors, connectivity issues, and other IT-related challenges to ensure mínimal downtime.

**Account & Access Management**:

- Implement and manage access controls to ensure employees have the necessary permissions while maintaining company security standards.

**Remote Work Setup & VPN Configuration**:

- Set up and configure VPNs to allow employees to securely access internal systems and resources while working from home (WFH).

**Maintenance & Updates**:

- Regularly update software, including security patches, for all staff systems.
- Monitor and ensure systems remain compliant with company security protocols, such as antivirus and firewall management.

**Training & Guidance**:

- Create and update user guides for common troubleshooting issues or software usage.

**Qualifications**:

- Proven experience in IT support, system administration, or a similar role, ideally in a corporate HR environment.
- Ability to troubleshoot hardware and software issues effectively and efficiently.
- Familiarity with network management and security best practices for remote work.
- Excellent communication skills, with the ability to explain technical concepts to non-technical users.
- Strong organizational skills and attention to detail.

**Preferred Skills**:

- Experience with cloud-based systems and remote work tools.
- Familiarity with ticketing systems or IT helpdesk management.
- Basic understanding of networking protocols and security best practices.

Pay: RM2,500.00 - RM3,400.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- IT support: 2 years (preferred)

**Location**:

- Kuala Lumpur (required)

Work Location: In person

Expected Start Date: 07/01/2025