Customer Service Executive
1 week ago
Position Information
Position Title: Customer Service Executive (Admission/Discharge)
Industry: Healthcare Industry
Location: Shah Alam
Working Days: Rotational Basis
Job Requirements:
- Diploma/Degree holders with 2-3 years working experience in Third Party Administration (TPA) / Insurance Industry / Hospitality Industry
- Must be able to read and write English & Bahasa Malaysia due to clientele portfolio
- Able to read Doctors writing and diagnosis
- Familiar with medical terms
- Willingness to work late / on shift/ work as/ when required
- Possess own transport
Job Responsibilities:
- Assess the Admissions/Discharge case accordance to the insurance's policy terms and conditions
- Collect and ensure all the documents received are completed that is required for the Guarantee Letter(GL) issue
- Issue GL for the request coming via E-Fax, dedicated E-mail from client and phone calls
- Followup with hospital on documents
- Calling hospital to confirm received on the Outpatient (OP) GL
**Job Types**: Full-time, Permanent
**Salary**: RM2,500.00 - RM3,500.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
- Weekend jobs
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Shah Alam: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you willing to work rotational shift including late nigh shift?
- Do you have your own transport?
- Have you handling with GL before this?
**Education**:
- Diploma/Advanced Diploma (preferred)
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