Collection and Recovery Officer

2 weeks ago


Bukit Jalil, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

**Responsibilities**:

- Perform calling activity for inbound / outbound customers and negotiate payments for past due accounts
- To follow the standard telephone scripts provided during dunning activities
- To ensure all works / assignments submission to supervisor is accurate and on timely manner
- Confirm payment mode (cash/cheque/online). If it is cheque payment, remind customer to follow as per the bank’s standard
- To escalate to Supervisor on early sign of financial difficulties / market concern based on customer’s feedback
- Respond to customer queries in a timely manner
- To escalate to Supervisor within 24 hours on queries / potential complaints / complaints requires investigation
- To ensure all SOP processes relating to own work area are strictly adhered to at all times

**Requirement**:

- **Experience in the banking industry**, with collection knowledge and company loan product knowledge.
- Knowledge of laws relating to bankers’ rights, corporate finance, security documentation and realization, appropriate Corporate Law and Insolvency
- Strong negotiation, communication, analytics and interpersonal skills.

**Benefits**:

- Easy accessible to public transportation
- **Time-off **including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working
- Proactive wellbeing support
- A continuous learning culture

**Salary**: RM3,500.00 - RM3,800.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus


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