Assistant Manager Trade Middle Office

1 week ago

Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Some careers open more doors than others.**

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Global Trade and Receivables Finance is committed to helping companies of all sizes from every part of the world grow their business across borders. Offering a comprehensive range of forward-thinking supply chain and traditional trade solutions, the business has been repeatedly recognised by the industry’s most prominent publications and associations with numerous awards for its strength in combining innovation and service excellence with end-to-end customer solutions.

We are currently seeking an experienced professional to join this team in the role of **Assistant Manager Trade Middle Office**

**Principal Responsibilities**
- To provide full range of support to the Trade Operations team as required, including processing, operational, administration, customer service and liaison with various parties.
- The role holder is required to provide a high-quality service to their internal and external customers; taking ownership and using their initiative to complete necessary tasks and ensure all work is processed within Service Level Agreement.
- Responsibility for Team Management including allocation of work and resources taking into consideration of absenteeism, and utilisation of cross trained resources to ensure operations are met and objectives/ strategy of the Bank.
- Facilitate adequate and timely cascading of all procedural changes to avoid non-compliance with agreed procedures.
- Ability to lead a highly motivated and skilled team, where skills and knowledge openly shared, identify problems, and effectively work to resolve and provide feedback, focus on quality of processing.
- Identify opportunities for process improvement initiatives through best practice
sharing.
- Acts as mentor to assist new joiners as required.
- Contribution to team events and team meetings, able to identify business opportunities and suggestions put forward for improvements or efficiency gains;
- Preparation of presentational materials (PDFs, PowerPoint, Agendas, Minutes, etc.).
Requirements
- Excellent understanding and its applicable rules on ICC Publications such as UCP/ISBP/ ICC OPINIONS / URR/ URC
- Excellent technical knowledge of International Trade and full Trade Cycles.
- Minimum of 5 years of experience especially in Export bill under DC document checking and Trade operations processing transactions.
- Excellent interpersonal skills, with a particular emphasis upon influencing and negotiating in dealing with customers, colleagues whether internal or external.
- Ability to effectively plan, organise and manage a team of checkers.
- Able to multitask.
- Must possess excellent and effective communication skills, written and verbal.
- CDCS or similar / relevant technical Trade qualification would be an added advantage.
- Must be flexible, able to work additional hours, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.

**You’ll achieve more when you join HSBC.**

**Issued by HSBC Bank Malaysia Berhad

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