Customer Service Coordinator

1 week ago


Perai, Malaysia City Zone Express Sdn Bhd Full time

_**IMMEDIATE VACANCY AVAILABLE**_
- **CUSTOMER SERVICE COORDINATOR**_
- **DEPARTMENT: SALES**_
- _
- Manage and develop relationships with key accounts, ensuring customer satisfaction and loyalty.
- Act as the primary point of contact for assigned key accounts, addressing any inquiries or concerns in a timely manner.
- Understand clients' business objectives and work to provide tailored solutions and services.
- Monitor and analyze account performance, ensuring that the company meets or exceeds the client’s expectations.
- Prepare and deliver regular reports on account performance, including sales, service delivery, and customer feedback.
- Ensure that all account data is up-to-date in TMS systems and track communication with clients effectively.
- Handle escalated issues, providing timely resolutions to maintain a positive client relationship.Participate in strategic planning to meet client goals and business objectives.
- Stay informed about industry trends and competitor activities to better support key accounts.

Pay: RM2,400.00 - RM2,700.00 per month


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