Content Risk Management Analyst

2 weeks ago

Malaysia Lazada Full time

Location:
**Malaysia**
- Department: Security & Risk Management- Location: Malaysia- Team and Role Introduction:

- The Assortment, Content & Ads Governance Team (ACAG team) is part of the Lazada’s Risk and Security, and it is charged with the mission of developing a comprehensive strategy for Lazada with regard to assortment and content, so as to foster a healthy and safe e-commerce environment for our users.The role is responsible for developing and implementing proactive strategies and operational processes to protect users from UGC/AIGC risks (Prohibited, Offensive, and Sensitive content). You will have access to analytical tools to develop and implement strategies and solutions using data-driven methodologies to mitigate the risks associated with platform content.**Responsibilities**:
- Develop a deep understanding of the Company and customer and seller journey including registration, KYC, browsing, order placement, cancellations, fulfillment, delivery confirmation, payment, returns and refunds, etc.
- Work closely with internal stakeholders including legal, policy, commercial and category teams, and external stakeholders including regulators.
- Work with large data sets to analyze patterns, trends, and modus operandi of UGC/AIGC Risk issues (as well as merchants who perpetrate these issues).
- Make data-driven recommendations on prioritizing controls for UGC/AIGC safety and compliance.
- Collaborate with technology counterparts to build machine learning models and algorithms to detect UGC/AIGC risks on the platform.
- Operate the risk engine, including the creation and continuous evaluation of rules to prevent and detect UGC/AIGC risk.
- Capture and communicate findings with internal and external stakeholders through dashboards, periodic reports, and presentations.

**Job Requirements**
- Requirements/Qualifications(must have):
- Bachelor / Postgrad degree in applicable field of study; Finance, Business, Accountancy, Computer Science, Math, Statistics, etc.
- At least 5 years of experience in risk analytics, business intelligence, forensics, or other related roles in the technology, financial, or consulting industry
- Experience in e-commerce or trust & safety is preferred
- Strong interest and passion in the area of consumer protection and product compliance
- Knowledge of SEA safety & compliance requirements, product compliance process, etc. is a plus
- Able to work in a cross-cultural environment
- Strong customer-first mindset
- Excellent written and verbal communication
- Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations and drive actions
- Working knowledge of SQL to extract and analyze large data sets is required
- Ability to code in other programming languages (i.e Python, R) is a plus
- Ability to manage ambiguity and thrive in a fast-paced working environment

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