Claims Manager

Posting Description:
**Claims Manager, Professional Indemnity Insurance (PII) Scheme for Lawyers**

**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**

**Position Scope**

Responsible for supporting the Professional Indemnity Insurance (PII) Scheme Lead in overseeing the management of claims and stakeholder management in relation to claims under the PII Scheme for lawyers

This includes:

- Managing claims notifications and notifiable circumstances proactively to ensure proper and timely management and conclusion of claims
- Make initial first notification of loss (FNOL) to insurers / reinsurers and third-party claims administrators
- Advising on policy terms and conditions
- Working closely with third party claims administrators to ensure proper and timely management and conclusion of claims
- Managing claims declinatures and appeals
- Conducting claims meetings with relevant stakeholders e.g. Bar Council PI Committee members, claims third party administrators, insurers and reinsurers
- Prepare claims statistics for relevant stakeholders
- To act as a claims advocate at all times and to challenge views of insurers, third party claims administrators or panel solicitors where necessary during claims handling and to ensure the interests of the clients are protected
- Providing any other additional support and assistance (including supporting the PII Scheme’s Broking Support & Servicing team) as may be required to successfully execute the PII Scheme

**Key Results Areas (KRA)**
- Customer Centricity - demonstrate pro-active actions to understand the client’s need, follow through to ensure delivery of promises and consistently deliver excellent customer experience
- Results Driven - delivering results despite challenges demonstrating initiative, persistency, and passion. Pushes self and others towards higher levels of achievement. Takes ownership and accountability for the results and actions
- Collaboration and Networking - Understand the Aon Client Promise and work closely across teams and departments to identify and accomplish shared goals, objectives, and action plans. Leverages on relationship and/or strategic alliances with business partners and customers to share insights that enhance collective business success
- Effective Communication - expresses thoughts, ideas and feelings in a clear manner in both individual and group scenarios, varies communication approach and language to capture the attention of audience in different situations
- Versatile and Agile - Responds in a positive, flexible and quick manner to changing work processes environment, culture and priorities. Adapts to multiple demands in times of ambiguity and change. Demonstrates a willingness to explore difference approaches to business solutions

**Skills and experience that will lead to success**

**Education & Qualifications/ Expected Experiences**
- A degree in law
- At least 3-5 years of experience as a lawyer in legal practice (preferably in litigation) and/or experience in the insurance industry as a claims handler
- Fluent in English and proficient in Bahasa Malaysia
- Operationally efficient and sound

**Skills & Knowledge**
- Relevant working experience in the insurance industry
- Demonstrate proactive-ness and results-driven attitude in past work
- Experienced in client service / claims handling
- Independent, positive personality
- Good English language, communication, and interpersonal skills

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.