Collection Executive 3 Months

1 week ago


Kuala Lumpur, Malaysia Optimum Solutions (Singapore) Pte Ltd Full time

This would be a 3 month Project
- someone keen on learning new things
- Location Ara Damansara
- Normal working hours
- BUDGET 2200
- Good opportunity for fresh graduates

About the team:

- Build reliable, trusty, and long-term relations with assigned customers
- Negotiate & motivate customers to carry out their loan's obligations
- Provide an up to date information to customers about their current debt and channels of repayment
- Follow up with customers who did not fulfill their promises to pay
- Establish repayment schedules based on customer's financial situations
- Fulfil the KPI's established by Collection managers
- Provide high-quality customer service for delinquent clients based on best practices

About the Assignment:
Skills and knowledge:

- Problem-solving and argumentation ability
- Excellent communication skills
- Negotiation skills to persuade customers to repay the debt
- Proven experience as a Collection Specialist or similar role
- Customer-oriented and has good customer service skills
- Able to work under stress.
- Good interpersonal skills
- Honest, pro-active, customer-oriented and detail-focused
- Meticulous and timeliness in meeting deadlines
- Team player

Essential Experience / Criteria:

- Experienced in related field (Financing, Servicing)
- Enthusiasm towards learning
- Able to perform critical problem solving & perform excellent communication skill



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