Unit Manager

**Key Result Areas**:
**Food Operations**
- Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client.
- Manage the menu recipes rotation for breakfast, lunch, snacks, dinner and special events
- Initiate development of new menus, upgrade old menus and special event menus
- Taste the food before service begins
- Develop new ideas for promotions, festivals and other special events
- Plan the pre-preparation area to ensure that the items are processed according to the recipes
- Plan and supervise the daily preparation of dishes according to the prescribed recipes; ensure that each item is made exactly as per the recipe and the quality and quantity is consistent every time
- Enforce FIFO policy inside kitchen cold room (Milk, Curd and Eggs); ensure only clean, hygienic items enter this space; full responsibility for cold room cleaning policy and procedures; ensure that all the cold holding units (preparation and dairy) remain at the required temperatures, and that the ingredients are stored and covered appropriately, in accordance with the laid down hygiene requirements
- Attend to day-to-day problems and needs concerning equipment and food supplies; detect and ensure disposition of spoiled or unattractive food, defective supplies/equipment, and/or other unusual conditions
- Make arrangements for maintenance, repair and upkeep of the kitchen, its equipment, and other areas as appropriate
- Consistently maintain standards of quality, cost, presentation, and flavour of foods

**Organic Growth and Profitability**
- Ensure organic growth of sales and sites by developing and promoting service excellence, retail offers and value added offers
- Sustain and build site profitability through timely analysis of reports and provide solutions to counter any discrepancies
- Apprise the management of any serious reversal or threat to the operations on time
- Meet the sales and profit targets of the operations

**Cash and Debtors Management**
- Responsible for accurate control, handover and deposition of cash; maintain accurately all the specified cash control documents
- Ensure that all the invoices are raised and delivered to the client as per schedule
- Ensure that the entire invoiced amount is received from the client on time and the outstanding amount is mínimal

**People Management and Training**
- Manage the on-site team including cooks, stewards, kitchen helpers, cashiers, catering assistants etc.
- Prepare activity schedules and assign duties
- Cope with the unavoidable staff problems, sickness, shortage etc.
- Ensure proper staffing for maximum productivity and higher standard of quality
- Promote a healthy and teamwork oriented atmosphere within his operations
- Identify the training needs of his team and assist in the development of modules to address the same
- Ensure that all the HR processes and staff welfare activities are implemented and carried out

**Communication and Client Retention**
- Stay in close communication with the client for all issues regarding services, additional business, new initiatives and hygiene and prepare documents of the same
- Roll out the branding policy and follow it as per the specifications
- Understand and exceed the expectations of the client in order to ensure complete satisfaction
- Ensure 100% client retention
- Address all issues pertaining to the client and the operations in a timely manner

**Wastage Control and Cost Management**
- Maintain a record of the daily leftovers; plan and prepare the production based on this data
- Develop controls to keep track of wastage, production, sale, leftovers etc.
- Ensure that all Government rules and regulations concerning waste disposal and segregation are strictly followed
- Minimise wastage and able to recycle excess ingredients for other dishes in accordance with the highest hygiene standards
- Coordinate with the Purchase department to understand and forecast the cost trends and revisions

**Legal Compliances**
- Co-ordinate with the HR, SEQ and Legal departments to ensure that all the legal compliances are met with and a copy of the same is maintained at each site

**Systems Implementation and Process Management**
- Ensure that all the systems and processes are implemented and followed as per the company policy
- Ensure that all the work processes are documented and displayed

**Procurement and Inventory Management**
- Responsible for monitoring the daily raw material indent
- Ensure that all the processes and checklists are followed and maintained accurately on a daily basis
- Ensure that the goods are stored as per the laid down norms of the company

**Safety, Environment & Quality (SEQ)**
- Ensure that safety and hygiene policy is strictly followed at the sites
- Ensure that the data required for the raising of invoices is sent to the accounts department on time
- Keep track of all the invoices of his site
- Control the quantity and quality of the ingredients and ensure