Technical Operations Analyst

Technical Operations Analyst (12 Months Contract)

**Job Summary**

**What is the opportunity?**

**What will you do?**
- Utilizing all available resources to perform issue investigation and troubleshooting e.g. documentation, escalations etc.
- Assessing the priority of the issue and assigning to the appropriate team member following escalation procedures.
- Monitoring and improving the availability of our software solutions and data integration batch jobs.
- Ensuring system stability and prioritize continuous improvement efforts using modern DevOps and cloud technologies (Pivotal Cloud Foundry, OpenShift, Azure)
- Coordinating with global team members across the GAM footprint to ensure system issues are fully resolved
- Creating and maintaining documentation for incident resolutions
- Liaising with 3rd party vendors where necessary for support, upgrades, and maintenance. Following up with service partners when status not provided within guidelines and escalate when necessary
- Making recommendations to resolve technical system issues and increase environment stability leveraging our support stack
- Executing disaster recovery exercises for various apps
- Overtime may be required based on project demand or unexpected circumstances.

**What do you need to succeed?**

**Must-have**
- Be self-motivated, autonomous and a team player in a fast-paced environment.
- Postsecondary degree in computer science or an equivalent combination of education, experience and training
- Ability to work effectively as an individual and on a team
- A minimum of 1-2 years of experience in a similar role
- 1-2 years of experience supporting complex, large-scale customer-facing platforms
- A minimum of 1-2 years of experience with SQL
- A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
- Excellent problem-solving skills
- Flexible approach to work and the ability to adapt to change
- Excellent writing and verbal communication skills, capable of effectively liaising independently with business users, team members, and technical groups. Basic customer service skills and phone etiquette.

**Nice-to-have**
- 1-2 years' experience in financial services
- Prior production support or SRE experience
- Working experience with setting up monitoring alerts.
- A minimum of 1-2 years of experience with C#, Java, NodeJS, Python, and Microsoft technologies be beneficial

**Job Skills**
Customer Service, Decision Making, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Systems Integration, System and Console Operations, System Applications, Systems Software

**Additional Job Details**

**Address**:
PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

**City**:
Putrajaya

**Country**:
Malaysia

**Work hours/week**:
40

**Employment Type**:
Full time

**Platform**:
WEALTH MANAGEMENT

**Job Type**:
Staff Augmentation

**Pay Type**:
Salaried

**Posted Date**:
2024-10-25

**Application Deadline**:
2024-11-22

**I** **nclusion** and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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Job ID R-0000101205