Intern, Sales Support

4 days ago


Ampang, Malaysia AirAsia Full time

Manage and execute the sales activities target given by the company across various e-commerce platforms. (Facebook ads, Social media, and etc)
- Response to online enquiries and engage with the customer promptly and professionally
- Build and maintain strong relationships with customers through online interaction.
- Provide excellent customer service, resolving issues and offer products.
- Meet and exceed individual and team target (KPI)
- Track and report for sales performance and identifiers for improvement
- Update industry market trend and competitors activities
- Understand the company products to have the product knowledge and to service the customer with efficiency
- Contribute development and execution on online strategy
- Identify new opportunity for growth and propose innovative and sales initiative to have product knowledge mass development of series operation.
- Coordinate and manage all aspects of Umrah operations including transportation, accommodation, and itinerary planning.
- Ensure compliance with all regulatory requirements and guidelines related to Umrah operations
- Manage Umrah Course Online/Offline coordinate with other departments or partners.
- Handle inquiries and resolve issues (Biometric) from pilgrims promptly and courteously.
- Collaborate with hotels, transportation providers, and other service vendors to ensure seamless service delivery.
- Prepare and distribute necessary documentation and materials to pilgrims.
- Monitor and evaluate the quality of services provided and implement improvements as necessary.
- Assist in emergencies or unforeseen circumstances from team Mutawwif, haramain and customers that may arise during Umrah journey.
- Conduct training sessions for staff and ensure they are well-prepared to assist pilgrims effectively.
- Other tasks as assigned.

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.



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