Service Manager
1 week ago
Are you a customer-centric leader with a drive to deliver outstanding service?
We’re looking for an **After-Sales Service Manager** to lead our service team, ensuring top-tier customer satisfaction, efficient after-sales operations, and ongoing performance improvement. This is a great opportunity to elevate the customer experience while advancing your career in a fast-paced, supportive environment.
**Key Responsibilities**:
- Manage after-sales operations to ensure high-quality service delivery
- Foster strong customer relationships and resolve issues effectively
- Lead, mentor, and motivate the service team to achieve performance goals
- Track key performance indicators and implement process enhancements
**What We’re Looking For**:
- Minimum 5 years experience in after-sales or service management (automotive industry preferred)
- Strong leadership, communication, and problem-solving abilities
- Familiarity with service management tools and customer engagement strategies
- Analytical thinking with a focus on efficiency and continuous improvement
**Preferred Qualifications**:
- Background in automotive after-sales operations
**Job Types**: Full-time, Permanent
Pay: RM1,700.00 - RM2,500.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
Supplemental Pay:
- Commission pay
Work Location: In person
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