Service Manager

1 week ago


Alor Setar, Malaysia Auto Gallery Group of Companies Full time

Are you a customer-centric leader with a drive to deliver outstanding service?
We’re looking for an **After-Sales Service Manager** to lead our service team, ensuring top-tier customer satisfaction, efficient after-sales operations, and ongoing performance improvement. This is a great opportunity to elevate the customer experience while advancing your career in a fast-paced, supportive environment.

**Key Responsibilities**:

- Manage after-sales operations to ensure high-quality service delivery
- Foster strong customer relationships and resolve issues effectively
- Lead, mentor, and motivate the service team to achieve performance goals
- Track key performance indicators and implement process enhancements

**What We’re Looking For**:

- Minimum 5 years experience in after-sales or service management (automotive industry preferred)
- Strong leadership, communication, and problem-solving abilities
- Familiarity with service management tools and customer engagement strategies
- Analytical thinking with a focus on efficiency and continuous improvement

**Preferred Qualifications**:

- Background in automotive after-sales operations

**Job Types**: Full-time, Permanent

Pay: RM1,700.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- Commission pay

Work Location: In person


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