Halal Meat Assistant Specialist

**About Jaya Grocer**: Jaya Grocer is an affiliate of Grab, Southeast Asia’s leading superapp. To bring the convenience of on-demand grocery delivery to more consumers in Malaysia, we are dedicated towards building a strong team that is aligned with our goals. At Jaya Grocer, team collaboration and dedication are what we require to deliver quality products and service to our consumers and customers. **Get to know the role**: The role involves assisting the Halal Meat Specialist in effectively managing the retail section as a profitable center. The focus is on ensuring consistent customer satisfaction, maintaining product quality, increasing sales and margins, and reducing wastage. This is accomplished through the implementation of a well-structured training program designed to enhance the skills of department staff, leading to improved displays, freshness, and service-oriented operations. **Key Responsibilities**: **Operational (Outlets/Production)**: - Ensure efficient management of the department according to established standards. - Uphold adherence to SOP standards to achieve departmental quality levels. - Maintain strict control and upkeep of operating equipment and supplies. - Adopt a "hands-on" approach in production to prevent malpractices. - Ensure adherence to established standards in product preparation/production. - Maintain consistent merchandise handling standards. - Reinforce standards in preparation areas, item quality, display, equipment usage, freshness, hygiene, maintenance, and cleanliness. - Audit products for quality, freshness, appearance, packaging, and price labeling. - Verify that received raw materials meet quality standards. - Collaborate with the Head of Halal Meats for the introduction of new items. - Provide staff with suitable working environments, tools, and knowledge for efficiency. - Gather regular customer feedback via Sales & Marketing to ensure product satisfaction. - Ensure subordinates provide courteous and professional service to all customers. - Attend meetings as required by superiors. **Costing & Inventory Control**: - Minimize wastage through proper utilization of trimmings. - Coordinate stocktake activities according to Cost Control schedules, ensuring accuracy. - Achieve monthly Disposal Targets. - Maintain accurate disposal records. **Administration**: - Prepare weekly reports on losses, breakages, and abnormalities. - Recommend promotional items and weekly activities. - Document and resolve incidents, complaints, and requests. **Hygiene, Housekeeping & Maintenance**: - Ensure cleanliness and organization in all sections, including front and back areas. - Oversee repairs and servicing, maintaining communication with outlet managers/technicians. - Enforce good hygiene practices among all staff members. **Training & Development**: - Assist in identifying training needs and plan programs for subordinates. - Conduct training sessions based on the training plan to enhance subordinates' skills. - Ensure subordinates understand and adhere to established Work Standards & SOPs. - Monitor daily performance and recommend re-training when necessary. - Ensure subordinates comprehend and adhere to company employment rules. - Promote friendly and professional customer interactions. **Staff Related Matters**: - Ensure subordinates maintain high personal appearance and hygiene standards. - Manage subordinates to maintain high productivity levels. - Uphold correct standards and service methods within the department. - Monitor monthly shift schedules and daily work schedules to ensure adequate staffing. - Ensure subordinates work with high productivity daily. - Stay reachable and maintain effective communication during absences. **Reports**: - Prepare reports as requested by superiors in a timely manner, including weekly outlet visit reports and others if needed. **Ad-Hoc**: - Undertake additional duties as required by superiors within or outside the department. **You should have**: - Previous experience in a retail or food production environment is preferred. - Strong organizational and coordination skills. - Knowledge of food safety, hygiene standards, and customer service principles. - Ability to effectively communicate and collaborate with team members. - Detail-oriented mindset with a commitment to maintaining high-quality standards. - Leadership qualities with the ability to guide and develop subordinates. - Proficiency in training and development programs. - Adaptable and solution-oriented approach to challenges. **Job Types**: Full-time, Permanent Pay: RM1,500.00 - RM3,200.00 per month **Benefits**: - Health insurance - Meal provided - Opportunities for promotion - Professional development Supplemental pay types: - Performance bonus - Yearly bonus