Internship Position: Customer Service Intern

4 days ago


Johor Bahru, Malaysia Munivac Sdn Bhd Full time

**Internship Overview**:
We are seeking a motivated and detail-oriented individual to join our Customer Service team as an intern. This internship will provide valuable hands-on experience in customer service and supply chain organization.

**Key Responsibilities**:

- Management of orders in Navision system & publish delivery schedule; provide shipment pre-alert to customer as needed
- Update / maintenance of Customers attributes & sales order in ERP system
- Bring up customer queries / complains to appropriate functions to ensure proper follow-up and closure
- Analyse & publish monthly / quarterly forecast to supply chain team for material / capacity planning purpose
- Provide accurate, valid, and complete information to customers by using the right methods/tools.
- Identify and assess customers’ needs to achieve satisfaction and provide feedback on the efficiency of the customer service process.
- Assist in creating and updating customer service documentation, including FAQs, guides, and templates.
- Assist in gathering customer feedback and conducting surveys to improve service quality.

**Qualifications**:

- Currently enrolled in a Diploma or Bachelor's program in Supply Chain Management, Business Administration, or a related field.
- Internship Duration - 4 to 6 months
- Strong analytical and problem-solving skills, with the ability to interpret data and draw meaningful insights.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with colleagues at all levels of the organization.
- Detail-oriented with a high level of accuracy in work output.
- Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment.

**Benefits**:

- Hands-on experience in purchasing and planning within a dynamic and growing company.
- Exposure to various aspects of supply chain management and procurement processes.
- Mentorship and guidance from experienced professionals in the field.
- Opportunity to contribute to real-world projects and make a meaningful impact.
- Potential for future career opportunities within the organization.

**Job Types**: Part-time, Internship, Fresh graduate
Contract length: 4 months

Pay: RM1,200.00 - RM1,500.00 per month

Expected hours: 45 per week

**Benefits**:

- Free parking
- Professional development

Schedule:

- Day shift
- Monday to Friday



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