Retail Advisor- Alor Setar

2 weeks ago

Alor Setar, Malaysia Paracell M Sdn Bhd Full time

Position**:Retail Advisor**
Contract: 12 months (extendable based on performance)
Location: Alor Setar

**Responsibilities**:

- Meet all KPI set and deliver end-to-end excellent customer experience; and provide first contact resolution to customers.
- Create excitement for customers at every engagement opportunity via all touch points-walk in, social media /online and via phone calls/messages.
- Be customer focused and go extra mile for customers.
- Proactive in approaching customers, ask questions to identify customer needs, sell / cross sell / upsell the relevant product and solution, introduce digital apps according to customer needs
- Handles all inquiries, customer complaints, disputes accurately and efficiently, in a professional and friendly manner, aligned with processes and guidelines. Follow up with customers where necessary and close the loop timely.
- Responsible for all customer information, monetary transactions and company assets to be properly handled and accounted.
- Comply to stores SOPP and Way of Work. Behave with integrity and to report on any misconduct.
- Ensure proper reconciliation of sales and cash at end of day daily, so that there is no lost, fraud or abuse
- Be a part in making sure store is at tip top condition, neat and tidy, displays are in good condition.

**Requirements**:

- SPM, preferably diploma, STPM or degree.
- Digital savvy with working knowledge of mobile and digital apps
- Experience in a retail environment will be an advantage
- Patient and comfortable dealing with irate or challenging customers
- Loves meeting people and helping people
- Willing to be relocated to any branches and able to work during weekends and public holidays

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: From RM2,300.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay

Application Question(s):

- Are you fine working on weekend and public holidays?

**Experience**:

- Retail sales: 1 year (preferred)

**Language**:

- Mandarin (preferred)

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