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Customer Success Representative

2 weeks ago

Kuala Lumpur, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

Position: Customer Success Representative

Location: Menara IQ, Kuala Lumpur

JOB SCOPE:

- Respond to customers' general queries, complaints/feedbacks in a timely and accurate way
- Assist and resolve customers' inquiries with their banking products sales/services in a timely and effective manner.
- Manage customer complaints and feedbacks accordingly.
- Will be managing customers from Singapore/Australia/Bermuda, hence should have proper English communication skills.

**REQUIREMENTS**:

- Proficient in speaking in English
- Proficient in speaking in Mandarin and/or Cantonese will be an added advantage.
- Able to work on a rotational shift, weekend and public holidays
- 5 working days per week with 2 consecutive rest day off - Rest day can be on weekend or weekdays
- Comfortable to speak and assists both, local and international customers

ALLOWANCES:

- Fix Contact Centre Allowance - RM200 (after completed Contact Centre training)
- Mandarin Language Allowance - RM300
- Mandarin & Cantonese Language Allowance - RM500
- Night Shift Allowance
- Shift Start between 3:00PM to 6:00PM : RM300/month
- Shift start between 6:00PM to 5:00AM : RM450/month

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Parental leave

Schedule:

- Rotational shift

Application Question(s):

- State your expected salary

**Education**:

- Diploma/Advanced Diploma (required)

**Language**:

- Mandarin (preferred)
- English (required)

**Location**:

- Kuala Lumpur (required)