Cctv Administrator

**Conduct Store Audits**:
**Job Objective**

The CCTV Administrator will play a crucial role in minimizing sales loss, improving store productivity, and ensuring high customer service standards across all LOOB outlets, including Franchisee and overseas partner stores.

**Responsibilities**:

- Review CCTV footage to audit store operations, ensuring compliance with company policies and procedures.
- Document and report any deviations from standard operating procedures.

**Monitor Staff Discipline and Punctuality**:

- Observe and document staff behaviour, grooming standards, and punctuality.
- Monitor instances of stores opening late or closing early.
- Work together with the Operations Team to take immediate corrective action.

**Monitor Operational Metrics**:

- Track key operational metrics, including speed of service, product availability, and customer service quality.
- Provide detailed reports on performance against these metrics.

**Incident Reporting and Evidence Collection**:

- Review incidents such as cash mishandling, theft, or break-ins.
- Extract and document video clips/screenshots with time-stamped evidence.
- Compile comprehensive reports for management.

**Collaboration**:

- Work closely with outlet Supervisors in Charge (SV/SIC), the operations team, and HR to address issues related to staff discipline, punctuality, operating hours, operational performance, and incidents requiring investigation.

**System Maintenance**:

- Conduct regular checks to ensure the CCTV system is fully operational.
- Coordinate with the tech team for any necessary repairs or updates

**Work Schedule**:

- Able to work in shifts between 7:30 AM to 11:00 PM.
- Based at our HQ in Kota Damansara
- 5.5 days/week work schedule.

**Qualifications**:

- Experience in CCTV monitoring, auditing, or a related field.
- Strong attention to detail with the ability to identify and report discrepancies.
- Good communication skills and the ability to work collaboratively with various teams.
- Knowledge of operational procedures in the retail or food and beverage industry is a plus.
- Familiarity with CCTV systems and basic troubleshooting is preferred.

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**Job Types**: Full-time, Permanent

Pay: RM1,800.00 - RM2,200.00 per month

**Benefits**:

- Dental insurance

Schedule:

- Rotational shift

Supplemental Pay:

- 13th month salary

Application Question(s):

- Are you able to work on shifts?