Application Support Assistant

5 days ago


Air Itam, Malaysia EPS Full time

**Responsibilities**:

- Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times
- Following up with customers to ensure full resolution of issues
- Deployment of service releases, patches, requests, and customization
- Compiling documentation related support calls, resolutions, and follow-ups with users to ensure an acceptable solution has been reached
- High level of interpersonal skills to work effectively with others

**Job Requirement**:

- May require an associate degree in a related area. Fresh graduates are encouraged to apply
- Ability to Troubleshoot and Diagnose Problems
- Good Customer Service Skills
- Has knowledge of commonly-used concepts, practices, and procedures within a particular field
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Works under immediate supervision.
- Ability to work both independently and as part of a team
- Flexibility - responsibilities may require occasional evening and weekend work
- Willing to have short term relocation for training purpose

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM4,500.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bangsar South: Reliably commute or planning to relocate before starting work (required)


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