Customer Support Executive

2 days ago


Air Itam, Malaysia OX HR Consultancy Full time

About the role

We are seeking a bilingual (Chinese/English) Customer Support Representative to join

ensuring customer satisfaction. Initial work will be from home, but the role will

transition to office-based work in the future. Shift work is required.

Key Responsibilities:

- Provide product information, troubleshoot issues, and resolve customer

concerns.
- Escalate complex inquiries to relevant departments as needed.
- Work in shifts to provide customer support, ensuring timely and professional

service.
- Maintain accurate records of customer interactions.

Qualifications:

- Fluent in Chinese (spoken, written, and reading) and English.
- Willingness to work on a shift basis.
- Ability to transition from work-from-home to an office-based environment.
- Excellent written communication skills.
- Ability to multitask and manage time effectively.
- Problem-solving skills and attention to detail.
- No prior experience necessary; training will be provided.

**Job Types**: Full-time, Permanent

Pay: Up to RM3,500.00 per month

Application Question(s):

- Are you open to working in a role that requires rotating shifts, including evenings and weekends?
- Are you comfortable with transitioning from a remote work setup to an office-based environment in the future as required?

**Language**:

- Mandarin Chinese (required)

**Location**:

- Penang Hill (required)



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