Customer Support Executive
2 days ago
About the role
We are seeking a bilingual (Chinese/English) Customer Support Representative to join
ensuring customer satisfaction. Initial work will be from home, but the role will
transition to office-based work in the future. Shift work is required.
Key Responsibilities:
- Provide product information, troubleshoot issues, and resolve customer
concerns.
- Escalate complex inquiries to relevant departments as needed.
- Work in shifts to provide customer support, ensuring timely and professional
service.
- Maintain accurate records of customer interactions.
Qualifications:
- Fluent in Chinese (spoken, written, and reading) and English.
- Willingness to work on a shift basis.
- Ability to transition from work-from-home to an office-based environment.
- Excellent written communication skills.
- Ability to multitask and manage time effectively.
- Problem-solving skills and attention to detail.
- No prior experience necessary; training will be provided.
**Job Types**: Full-time, Permanent
Pay: Up to RM3,500.00 per month
Application Question(s):
- Are you open to working in a role that requires rotating shifts, including evenings and weekends?
- Are you comfortable with transitioning from a remote work setup to an office-based environment in the future as required?
**Language**:
- Mandarin Chinese (required)
**Location**:
- Penang Hill (required)
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