Customer Exprience Support

About the role We are seeking a bilingual (Chinese/English) Customer Support Representative to join ensuring customer satisfaction. Initial work will be from home, but the role will transition to office-based work in the future. Shift work is required. Key Responsibilities: - Provide product information, troubleshoot issues, and resolve...

#urgenthiring #mandarin #voiceprocess #customerservice #penang #fulltime freshers are welcome to apply Location : Bayan Lepas, Penang / George Town Rotationalshift #permanent #benefits Hiring for Mandarin Speaker for #voiceprocess freshers/ 1+years of experience in customer support is preferred Pay: RM1,865.98 - RM5,751.46 per month

**CSR’s Main Role**: - CSRs are with the customers. - Assist on a worldwide online payment system. - Interact with customers via chat and phone. - Support and help the customers. - You are customer yourself. - You represent our client, our culture and values. - What you say is how our client is perceived by our customers. **CSR’s Specific...

ROLE: *Chat Customer Support - Japanese (Native & Non-Native Speaker)* Note: For other Nationalities JLPT N1 or N2 Certificate is required. Location: Penang, Malaysia. Total Salary: Native Japanese RM 9,100 - (RM7,500 + RM1,000 Language allowance + Housing allowance RM600 for EP holders Total Salary: Non Native Japanese RM 8,600 - (RM7,000 + RM1,000...

**Responsibilities**: - Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times - Following up with customers to ensure full resolution of issues - Deployment of service releases, patches, requests, and customization - Compiling documentation related support calls, resolutions, and follow-ups with...

Represent the brand, the culture, and values of our clients - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Handle customer’s concerns positively and professionally - Ensure efficient problem and complaint resolution - Capture client feedback for future improvement - Capture the nature of Client contacts. -...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...

**Job Title**: Customer Success Specialist (CSS) **Location**: Penang **Employment Type**: 12 month contract (renewal contract) **About the Role**: **Key Responsibilities**: - Assist customers in placing online orders, resolving inquiries, and managing concerns with a professional attitude. - Ensure the confidentiality and security of customer payment and...

**Overview** The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: - 1. **Responsibility**: The CSS represents the client and is the face of the brand to the outside world. 2. **Quality and a Passion for Excellence**: We always want to shoot for the best possible...

The **Customer Service Representative** interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities: - **Minimum Skills to...