Customer Service Advisor
2 weeks ago
**CSR’s Main Role**:
- CSRs are with the customers.
- Assist on a worldwide online payment system.
- Interact with customers via chat and phone.
- Support and help the customers.
- You are customer yourself.
- You represent our client, our culture and values.
- What you say is how our client is perceived by our customers.
**CSR’s Specific Responsibilities and Accountabilities:
- **
- Provide timely support to customers through chat and phone.
- Handle customer’s concerns positively and professionally.
- Works with other team members in identifying better ways in providing better customer support.
- Participate in additional training courses as required.
- Maintains and improves quality of service by giving recommendations.
- Keeps job knowledge up to date by attending upskill training to improve skills.
- Meet all key performance indicators set by the company and client.
- Adhere to the policies set by the company.
**Job Type**: Contract
Contract length: 12 months
Pay: RM5,000.00 - RM8,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
**Experience**:
- UI/UX: 3 years (preferred)
- Javascript: 3 years (preferred)
-
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