Customer Service Advisor

2 weeks ago


Air Itam, Malaysia amIT Global Solutions Sdn Bhd Full time

**CSR’s Main Role**:

- CSRs are with the customers.
- Assist on a worldwide online payment system.
- Interact with customers via chat and phone.
- Support and help the customers.
- You are customer yourself.
- You represent our client, our culture and values.
- What you say is how our client is perceived by our customers.

**CSR’s Specific Responsibilities and Accountabilities:

- **
- Provide timely support to customers through chat and phone.
- Handle customer’s concerns positively and professionally.
- Works with other team members in identifying better ways in providing better customer support.
- Participate in additional training courses as required.
- Maintains and improves quality of service by giving recommendations.
- Keeps job knowledge up to date by attending upskill training to improve skills.
- Meet all key performance indicators set by the company and client.
- Adhere to the policies set by the company.

**Job Type**: Contract
Contract length: 12 months

Pay: RM5,000.00 - RM8,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

**Experience**:

- UI/UX: 3 years (preferred)
- Javascript: 3 years (preferred)



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