Store Supervisor

2 weeks ago

Kuala Lumpur, Malaysia myBurgerLab Sdn Bhd Full time

Oversee the smooth running of daily operations at myBurgerLab outlets, including shift scheduling and store cleanliness.
- To ensure the store operates as efficiently as possible.
- Be the champion of excellent customer service in the store by consistently deliver a warm, welcoming, and enjoyable experience for every customer, handle any complaints or issues swiftly, and ensure our service is as speedy as IT is friendly.
- Assist in developing, managing, and leading a high-performing team. This includes onboarding new team members, providing ongoing training, scheduling, and offering performance feedback regularly. The leadership should cultivate an environment of respect, cooperation, and positivity.
- Ensuring the quality and consistency of our products is key to success.
- Uphold our standards of food quality and presentation, and ensure that all products are served with the highest standards according to Standard Operating Procedures.
- Manage inventory effectively, maintain our strict quality control procedures, and deal swiftly with any issues that arise.
- Ensure all safety guidelines and protocols are followed within the store and oversee the proper use, maintenance, and cleanliness of all store equipment.
- Regularly train the staff about safety regulations, conduct safety drills, and maintain an emergency response plan.
- Create a balance between providing exceptional service and maintaining speedy operations.
- Execute strategies and tasks that enhance quick and accurate product and service without compromising on customer experience or product quality.

**Job Requirements**:

- Minimum SPM/ STPM/ Diploma or any higher qualifications.
- Minimum 1-2 years of experience in a supervisory role in food and beverage industry or related field.
- Experience in a fast-paced restaurant or retail environment is preferred.
- Friendly and engaging personality, with the ability to create a welcoming environment for both staff and customers.
- Excellent communication and interpersonal skills, with the ability to interact effectively with a diverse range of people.
- The capacity to handle pressure and solve problems in a calm and efficient manner, demonstrating patience in challenging situations.
- The ability to work effectively as part of a team, demonstrating a cooperative attitude and promoting a harmonious work environment.
- Willingness to work a flexible schedule, including evenings, weekends, and holidays, to meet the industry needs.
- This role will be based at **myBurgerLab OUG**.

**Salary**: RM2,300.00 - RM2,800.00 per month

**Benefits**:

- Health insurance

Schedule:

- Holidays
- Monday to Friday
- Weekend jobs

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