Assistant Front Office Manager

6 hours ago

Kota Kinabalu, Malaysia Shangri-La Hotels Full time

Shangri-La Rasa Ria, Kota Kinabalu
Be part of our Shangri-La family
At Shangri-La Rasa Ria, Kota Kinabalu, we prioritize employee growth, offering learning and advancement opportunities. We provide competitive benefits and foster internal promotion, ensuring career progression within our organization. Our people are our greatest asset; we value them like family, treating everyone with honour and respect. We aim to be the preferred employer by offering competitive work benefits, equal opportunities, and comprehensive training for colleagues to advance and be acknowledged.
The resort consists of 494 guest rooms, a 64-acre nature reserve, the Rasa Ria Reserve, home to wildlife including long-tailed macaques and slow lorises, and home to an 18-hole championship golf course with picture-perfect views of Mt Kinabalu (a UNESCO World Heritage site).
We're looking for an Assistant Front Office Manager or aspiring to be required for our Rooms (Front Office) Division. The Assistant Front Office Manager assists in overseeing all front office operations, ensuring high standards of guest service, team performance, and operational efficiency, with a special focus on the unique ambiance and guest expectations.
Job Summary
Lead and manage the front office team.
Ensure smooth check-in/check-out processes and handle guest inquiries and complaints professionally.
Maintain high levels of guest satisfaction through personalized service and attention to detail.
Collaborate with housekeeping, maintenance, and other departments to ensure guest rooms and public areas meet quality standards.
Monitor and manage room inventory, reservations, and occupancy levels.
Train, mentor, and evaluate staff performance to foster a culture of excellence.
Prepare reports and assist in budgeting and forecasting for the front office operations.
**Requirements**:
Proven experience in front office or guest services management, preferably in a luxury hotel or resort setting.
Strong leadership and interpersonal skills.
Excellent communication and problem-solving abilities. Capability in Mandarin or other languages is a strong advantage.
Proficiency in hotel management systems.
Ability to work flexible hours, including weekends and holidays.
Hospitality degree or equivalent is an advantage.
Due to Local Immigration policies, only Malaysian will be considered.

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