Customer Service Associate

3 days ago

Kuala Lumpur, Malaysia My Expat Global Full time

**Job Summary**:
We are seeking **Experienced Call Center Associates** to join our dynamic team at **Expat Global Company**. If you have a passion for customer service, strong communication skills, and experience in a fast-paced call center environment, we want to hear from you You will be the first point of contact for our valued customers, handling inquiries and delivering solutions with a focus on exceptional service.

**Key Responsibilities**:

- **Problem Solving**: Address customer concerns, providing effective solutions and troubleshooting. Escalate unresolved issues to the appropriate teams for further resolution.
- **Customer Service Excellence**: Deliver consistent, high-quality service and resolve complaints in line with company standards and customer expectations.
- **Multi-Tasking**: Manage multiple tasks efficiently, including answering calls, following up on pending issues, and documenting customer interactions.
- **Team Collaboration**: Work closely with colleagues across departments to ensure seamless service delivery and continuous improvement of customer experiences.
- **Feedback & Reporting**: Collect customer feedback and assist in improving services based on insights gained.

**Key Requirements**:

- **Education**: Minimum of a high school diploma or equivalent (Bachelor's degree preferred).
- **Experience**: At least 1-2 years of experience in a call center or customer service role. Experience handling high call volumes and resolving customer issues is highly valued.
- **Languages**: Proficiency in **English** (Additional languages are a plus).
- **Skills**: Strong communication, active listening, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment.
- **Personal Attributes**: Patience, empathy, and a customer-first mentality. Able to stay calm and positive under pressure.

**Why Join Us?**
- **Career Growth**: Opportunity to expand your skills in a global, fast-growing company.
- **Supportive Team Environment**: Join a team that values collaboration, diversity, and inclusion.
- **Competitive Benefits**: Enjoy a competitive salary, benefits, and career development opportunities.

Call or WhatsApp us at +60178468128.

**Job Types**: Full-time, Contract

Pay: RM2,500.00 - RM3,500.00 per month

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- English (preferred)

**Location**:

- Kuala Lumpur (preferred)

Willingness to travel:

- 25% (preferred)

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