Customer Service Executive
1 week ago
A food delivery company located in Jalan Kuchai Lama is currently looking for Mandarin-speaking Customer Service Executives to join their team.
**Responsibilities include: -**
- Handling inbound calls regarding general & complicated issues from customers/merchants.
- Handling outbound or follow-up calls to customer/merchants whenever required.
- Review assigned cases and reply promptly to customers within targeted timeline by giving proper suggestions in order to help customers/merchants.
- Monitor daily orders and ensure each orders are well taken care of while within our SLA.
- Constantly evaluate and identify opportunities to improve processes that positively enhance customer/merchant experience.
Requirements: -- Must know how to speak and type Mandarin.
- At least 2 years of working experience in the related field (F&B experience is preferred).
- At least SPM/Professional Certificate/Diploma/Degree in any field.
- MS Word, MS Excel
- Fast typing and has basic understanding of database.
**Job Types**: Full-time, Permanent
**Salary**: RM2,600.00 - RM3,600.00 per month
**Benefits**:
- Dental insurance
- Free parking
- Health insurance
- Opportunities for promotion
- Professional development
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Rotational shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 2 years (preferred)
**Language**:
- Mandarin (preferred)
Work Remotely:
- No
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