Operation Standards Specialist

6 days ago

Cyberjaya, Malaysia Hasbul Brothers Sdn Bhd Full time

**Why You Should Build Your Career At Hasbul Brothers**
- Expensive opportunity to learn business strategy from a business mentor
- Allowance benefits, Health Insurance & Panel clinic provided
- EPF (KWSP)/SOCSO/EIS provided

Hasbul Brothers is a leading Training & Consulting Company based in Cyberjaya, Selangor. Since our inception in 2011, we have been dedicated to empowering entrepreneurs and businesses to achieve their full potential through innovative training and consulting solutions. This year, we are on a mission to guide over 5,000 entrepreneurs, and we are looking for passionate individuals to join us in making a difference. We're seeking a talent with a strong passion for Operations Standards Specialist (Trainer) and a commitment to achieving outstanding results together.

**Responsibilities**:

- Develop and implement Standard Operating Procedures (SOPs) for outlet operations for clients to ensure alignment with industry standards and organizational goals.
- Conduct engaging and informative 1-on-1 training sessions, to educate clients on SOP management and provide training and support for clients on SOPs.
- Monitor outlet performance to ensure compliance with SOPs, identifying areas for improvement and implementing corrective actions as necessary.
- Conduct regular audits and assessments of clients outlet operations to ensure adherence to SOPs and regulatory requirements.
- Develop and monitor key performance indicators (KPIs) to assess the effectiveness of SOPs and overall outlet performance.
- Facilitate communication between clients outlet teams and management to share best practices, feedback, and operational improvements.

**Requirements**:

- **Important**: Minimum of 2-5 years of experience in outlet management or operations, preferably across multiple industries.
- Experience in training and development within retail or service industries.
- Strong knowledge of SOP development and implementation.
- Excellent analytical, organizational, and problem-solving skills.
- Ability to communicate effectively with diverse teams and stakeholders.
- Proficient in documentation management and training development.

**Other Benefits**
- Employee Provident Fund (EPF/KWSP).
- SOCSO (PERKESO) & EIS.
- Mileages claim.
- Professional Development.
- Career Growth Opportunities.
- Training Provided.

**Job Type**: Part-time

Pay: RM2,000.00 - RM3,000.00 per month

Expected hours: No more than 20 per week

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- On call

**Experience**:

- operation: 1 year (required)

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