Network Support Specialist
1 week ago
**JOB SCOPE**:
- As a 1st Level Support for Operations Team.
- Perform 9 hour shift work in NOC and shift replacement if required.
- Ensure all alerts are attended and escalated until the issue is resolved.
- Manage ticketing system ITOP and update accordingly for tracking purposes.
- Perform daily check on any Bandwidth detected down in PRTG.
- Hand over outstanding matters to the next shift team for follow-up.
- Daily Shift and Network report submission.
- Routine task on Router Maintenance at customer premises.
- Perform signal check at customer location prior installation.
- Support and troubleshoot if required for further checking.
- Perform router troubleshoot / installation for klang valley/outstation sites.
- Perform OPA sites backup test during night shift.
- Update Daily Shift Report and Network Report interval hourly from 12am until 9am
- Escalate any issue to the 2nd and 3 Level Operations Team for further action and resolution.
Pay: RM1,700.00 - RM2,500.00 per month
**Benefits**:
- Cell phone reimbursement
- Free parking
- Health insurance
- Opportunities for promotion
- Parental leave
Schedule:
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Overtime pay
**Education**:
- Malaysian Special Skills Certificate (required)
License/Certification:
- B2,D (required)
Work Location: In person
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