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Customer Relation Unit

2 weeks ago

Bandar Sunway, Malaysia Brandt International Sdn Bhd Full time

Job Brief:
Job Responsibilities:

- Provide quality customer support (24/7) Digital channels for our customers.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Keep records of customer interactions and transactions
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle complaints, and provide appropriate solutions and alternatives within the time limits.
- Take extra mile to engage customers.
- To meet / exceed agreed productivity and quality standards (eg: quality call monitoring and customer

satisfaction monitors)

Job Requirements:

- Required spoken & written language(s): English, additionally Mandarin or Cantonese.
- Pleasant personality with good communication, written and oral skills in English
- Ability to converse & write in additional language or dialect, such as Cantonese or Mandarin
- Computer literate and internet savvy.
- Positive attitude and a team player passionate about delivering world-class customer service.
- Ability to work under pressure to meet or exceed set performance standards
- Willing to work in a rotation shift environment (24/7 operations)
- **Must be fully vaccinated + booster**

**Benefits**:

- EPF & SOCSO provided
- Annual Leave entitlement
- **Incentives up to RM 1000++**:

- **Please WhatsApp me any inquiries with your updated CV at Aizad (+60172586305)**

**Job Type**: Contract
Contract length: 12 months

Pay: RM3,000.00 - RM3,400.00 per month

Supplemental Pay:

- Attendance bonus
- Overtime pay

Application Question(s):

- How much is your expected salary?
- How long do you need to serve your notice period?

Expected Start Date: 03/06/2025