Korean Customer Service

1 week ago


Shah Alam, Malaysia Revive Life Solution Full time

Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation
- To exceed customers' expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

Pay: RM8,000.00 - RM9,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Opportunities for promotion
- Vision insurance

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- STM/STPM (preferred)

**Language**:

- English (preferred)
- Korean (preferred)

**Location**:

- Shah Alam (preferred)

Work Location: In person


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