Cafe Manager

5 days ago

Seri Kembangan, Malaysia Zafza Cafe Full time

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- **Skop Kerja Café Manager**

Berikut adalah beberapa tugas utama yang biasanya menjadi tanggungjawab seorang café manager:
1. Pengurusan Operasi Harian
- Memastikan café beroperasi dengan lancar dan memenuhi standard perkhidmatan yang ditetapkan.
- Menguruskan aliran kerja di dapur dan ruang depan, memastikan setiap aspek operasi berjalan efisien.

2. Pengurusan Staf
- Mengambil, melatih, dan menyelia staf baru, termasuk memberi latihan kepada semua pekerja tentang SOP dan perkhidmatan pelanggan.
- Menyediakan jadual kerja, merancang cuti, dan memastikan cukup staf pada setiap shift.

3. Pengurusan Kewangan
- Memantau dan mengurus bajet café, termasuk pengeluaran dan keuntungan.
- Menguruskan inventory dan membuat pesanan untuk bahan mentah yang diperlukan.

4. Pemasaran dan Promosi
- Merancang dan melaksanakan strategi pemasaran untuk menarik pelanggan baru dan mengekalkan pelanggan sedia ada.
- Menganalisis data penjualan dan maklum balas pelanggan untuk meningkatkan kualiti produk dan perkhidmatan.

5. Pengendalian Pelanggan
- Menyelesaikan masalah atau aduan pelanggan dengan cara yang profesional dan cepat.
- Mewujudkan suasana mesra dan menyambut pelanggan dengan baik.

6. Kawalan Kualiti
- Memastikan makanan dan minuman disediakan mengikut standard kualiti dan kebersihan.
- Melakukan pemeriksaan berkala untuk memastikan semua prosedur dipatuhi.

Dengan tanggungjawab yang pelbagai ini, seorang café manager perlu mempunyai kemahiran pengurusan yang baik, pengalaman dalam industri makanan dan minuman, serta kebolehan untuk bekerja di bawah tekanan.

Pay: RM3,200.00 - RM5,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift

**Experience**:

- managing restaurant/cafe/food and beverage environment: 3 years (preferred)

Expected Start Date: 11/15/2024

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