Operation Executive

1 week ago

Bangsar, Malaysia Safworks Sdn Bhd Full time

Responsible for managing and administering the overall daily operations of the Service Center under Manager's observation.
- Effectively handling and managing customer enquiries, complaints and issues promptly and professionally to retain customers while expanding the brand's reach and boosting customer loyalty.
- Prepare required reports including warranty and technical reports.
- Drive continuous growth in aftersales service revenue through effective strategy and team management.
- Manage service centre staff towards a high level of productivity, competency and commitment.
- Maintain optimal levels of service work in progress, ensuring smooth daily operations without delays or backlogs.
- Monitor and reduce back orders, ensuring timely resolution of all outstanding parts or service issues.
- Ensures SOP alignment to customer expectations and the Company's agreed standards of performance.
- Any other ad hoc basis work on administrative duties assigned by the Manager.

**Job Requirements**
- Required languages: English and Bahasa Malaysia.
- At least 2-5 years of working experience in the related field is required.
- Required skills: Good organizational skills, good oral and written communication skills, good customer service, and interpersonal skills. Good team player and problem-solving skills.
- Ability to look beyond the standard solution, make decisions and deal proactively with work-related problems.
- Positive attitude, pleasant personality.

Pay: RM2,000.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Attendance bonus
- Commission pay
- Overtime pay
- Yearly bonus

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