Customer Success Specialist

1 week ago

George Town, Malaysia Gratitude Inc. Full time

Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.

We have ongoing hiring for **Customer Success Specialist (Naive Taiwanese)** for our BPO Partner located in George Town, Malaysia.

**Job Highlights**
- Working Abroad in a Multi-Cultural & International Company
- Young, energetic, and supportive team
- Attractive Salary and Incentives

**Job title: Customer Success Specialist - Native Taiwanese**

**Location: George Town, Penang**

**Work Shift: 5 working days (rotational shift)**
- Salary Ranging from MYR 6k-7k with 600 Housing Allowance
- One time joining Bonus : RM 5000
- Flight ticket + 1 week hotel stay

**Qualifications**:

- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Minimum 6months to 1 year experience in call centre
- Fluent in Mandarin, and English Language proficiency (reading, writing, speaking and aural comprehension)
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- Customer Service orientation.
- Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in
- Microsoft Windows and Microsoft Office
- Freshers or Experienced Taiwanese resources
- With good English Level B2

**To apply, please submit your updated resume on this post and answer the pre-screening questions here.**

Further details will be discussed once invited for an interview.

Our recruitment team will reach out to you via WhatsApp once shortlisted, so make sure to install the mentioned app.

APPLY NOW

**Salary**: RM6,000.00 - RM7,000.00 per month

**Benefits**:

- Health insurance

Supplemental pay types:

- Signing bonus

Ability to commute/relocate:

- George Town: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you fluent in Mandarin both written and oral?
- Are you fluent in English both written and oral?
- Are you a Bachelor’s degree holder?
- How many months or years of customer service experience?
- Last drawn salary
- Are you okay to receive the salary stated in the post?
- Can you work onsite in George Town Penang for our BPO Partner Teleperformance Malaysia?
- Can you start immediately?
- WhatsApp Number

  • Customer Success Specialist

    2 weeks ago

    George Town, Malaysia Informa Tech Full time

    **Company Description**: - Informa Tech serves 9 market pillars including: Artificial Intelligence, Components & Devices, Cybersecurity, Enterprise IT, Game, Industry Verticals, Internet of Things, Media & Entertainment and Service Providers. We offer an unrivalled reach to decision-makers in the technology marketplace, leveraging over 100 recognised brands...

  • Customer Success Specialist

    22 hours ago

    George Town, Malaysia Informa Tech Full time

    **Company Description** Do you want to make an impact?** Informa Tech sits at the heart of a thriving business technology community. And by providing market insight and market access across multiple specialist technology markets, we connect, inform and inspire the technology industry to build a better, more sustainable world and start conversations that...

  • Customer Success Specialist

    1 week ago

    George Town, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Customer Service Customer Management customer service analyst Customer oriented Customer service advisor Customer Acquisition Customer...

  • Customer Success Specialist

    23 hours ago

    George Town, Penang, Malaysia Two95 International Full time 2,800 - 3,300 per year

    Company: TeleperformancePosition: Customer Success SpecialistLocation: George Town, Penang, MalaysiaSalary: RM 2,800 - RM 3,300Language Requirement: English & MandarinWorking Hours: 9am to 6pm or 12pm to 9pmOverview:Respond to customer inquiries via phone and email.Serve as the primary contact for customers on the client's website.Embody the client's values...

  • Customer Success Specialist

    3 days ago

    George Town, Malaysia amIT Global Solutions Pvt Ltd Full time

    **Title: Customer Success Specialist (Mandarin)** **Location: Pulau Pinang-Georgetown, Malaysia** **Duration: Permanent** **Overview** The CSS will be the primary contact for customers using the client’s website shopping channel. **The CSS lives the values of our client which are: -** 1. **Responsibility**: The CSS represents the client and is the...

  • Customer Success Specialist

    23 hours ago

    George Town, Penang, Malaysia Arvion Services Full time 8,500 - 12,500 per year

    Job Overview:We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client, a leading global e-commerce brand.In this role, you will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary...

  • Customer Success Specialist

    3 days ago

    George Town, Penang, Malaysia Teleperformance Full time 30,000 - 60,000 per year

    OverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which are:...

  • Customer Success Specialist

    3 days ago

    George Town, Malaysia amIT Global Solutions Pvt Ltd Full time

    **Title: Customer Success Specialist (Taiwanese)** **Location: Pulau Pinang-Georgetown, Malaysia** **Duration: Permanent** **Overview** The CSS will be the primary contact for customers using the client’s website shopping channel. **The CSS lives the values of our client which are: -** 1. **Responsibility**: The CSS represents the client and is the...

  • Customer Success Specialist

    1 week ago

    George Town, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time

    URGENT HIRING - CUSTOMER SERVICE SPECIALIST- MANDARIN SPEAKER FRESH GRADUATE WELCOME TO APPLY Job Title: Customer Service Specialist -Mandarin Speaker Location: Georgetown, Pulau Pinang. Working hours: 24/7 rotational shift 5 working days Salary up to RM4,200 Language: Must be able to read,write and speak in English and Mandarin Fresh graduates are...

  • Mandarin Speaker Customer Success Specialist

    3 days ago

    George Town, Malaysia TELEPERFORMANCE MALAYSIA SDN. BHD. Full time

    Client : Travel Reservation Position : Customer Success Specialist (English & Mandarin speaking) Location : Georgetown, Livingston tower Operations Shift: 6am - 3pm/ 3pm - 12am 5 working days in a week, rotational shifts on a monthly basis Start Date: 2nd June Salary : Basic package up to RM 3,600 + Langauge allowance rm300 + monthly performance bonus...