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Administrative Assistant

2 weeks ago

Subang Jaya, Malaysia AUG Student Services Full time

**Company Overview**:
AUG Global Network is an established international education consultancy company promoting Australia, Malaysia, Singapore, Switzerland, The United Kingdom (UK) & The United States of America (USA). AUG operates across 8 countries (Australia, China, Hong Kong, Indonesia, Malaysia, Philippines, Singapore & Vietnam).

**History**:
AUG was first established in 1995 in Malaysia. Since then, the company has expanded its reach by establishing 30 offices across 8 countries which is a strong verification of the company’s success in placing students in reputable institutions across the world.

To manage its ever growing business entities, AusEd, SchoolEd and Bond and Forsyth now comes under the one name, AUG.

AUG is renowned as a reputable, trustworthy, caring and professional education placement centre. With more than 25 years experience in providing the highest quality advice to students in carving their educational paths, AUG has always taken fresh and innovative approaches in its service. The company acts as a liaison between students and their preferred education providers to ease the entire process of studying overseas. Staff members are always abreast of changes in the international education industry which means students get the most accurate advice from our team. AUG stresses on the importance for students to align their career goals with the right course and the right institution by understanding the processes and procedures of getting an institution placement.

The company is staffed by a team of dedicated, friendly, multilingual, caring and responsible staff members with comprehensive knowledge about studying in Australia, Malaysia, Singapore, Switzerland, The UK, and The USA. The company is constantly exceeding the expectations of students, their families and other business partners through the provision of outstanding customer service.

**Position: Administrative Assistant**:
(Location: Subang Jaya, Nilai, Ipoh, Penang, Melaka, Johor Bahru, Kuching)

**Roles & Responsibilities**:
**Customer Service**
- To handle incoming calls and walk-in enquiries;
- To screen enquiries and calls, providing information as needed;
- To assist with contacting students / parents for follow-up and appointments;

**Customer Service**
- To handle incoming calls and walk-in enquiries;
- To screen enquiries and calls, providing information as needed;
- To assist with contacting students / parents for follow-up and appointments;

**Office Organization**
- To maintain office tidiness, ensuring a clean and organized workspace;
- To restock and tidy bookshelves, ensuring prospectuses are readily available;
- To keep the recycling area clean and well-arranged;

**Documentation and Research**
- To perform data entry and updates;

**Event Management**
- To assist in event planning, including pre-event preparations, during-event assistance, and post-event cleanup.

**Requirements**:

- Diploma / Bachelor’s Degree in Business Administration or a related field is preferable;
- Previous experience in an administrative role is preferable;
- Required Language(s): English, Bahasa Malaysia. Proficiency in Mandarin is preferable;
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
- Customer service orientation and a friendly, professional demeanor;
- Excellent verbal and written communication skills;
- Strong organizational and multitasking abilities;
- Attention to detail and problem-solving skills;
- Ability to work independently and as part of a team;
- Fresh graduates are encouraged to apply.