Executive Housekeeper

**Job Title: Executive Housekeeper - Pre-Opening & Housekeeping Excellence Leader**

**Location**: Kuala Lumpur International Hotel, Malaysia
**Reports To**: Hotel Manager / General Manager
**Classification**: Full-Time, Department Head

**A highly motivated, detail-oriented, and inspirational Executive Housekeeper** to lead the **pre-opening and operational excellence journey** of our new upscale 4-Star hotel in Kuala Lumpur. This role is not merely about keeping spaces clean — it is about crafting _an atmosphere of elegance, tranquillity, and perfection_. The Executive Housekeeper will be the **guardian of beauty, hygiene, and comfort**, ensuring that every room, corridor, and public space embodies the spirit of hospitality and meets **MOTAC 4-Star standards**.

**Key Responsibilities**

**1. Pre-Opening Phase: Planning & Operational Readiness**
- **Lead all pre-opening preparations** for the Housekeeping Department, ensuring all planning, setup, and staffing align with the hotel’s upscale 4-Star positioning.
- Work closely with **Project, Procurement, and Design Teams** to plan housekeeping storage layouts, uniform rooms, pantries, and laundry facilities for optimal workflow and efficiency.
- Develop detailed **Standard Operating Procedures (SOPs)** for all housekeeping activities including room cleaning, turndown service, laundry, and public area maintenance.
- Oversee **selection, purchasing, and inventory setup** of linen, guest supplies, cleaning equipment, and chemicals — ensuring top-quality, sustainable, and cost-effective choices.
- Collaborate with the **Interior Design and Project Team** to ensure all furnishings, fabrics, and finishes meet durability, maintenance, and aesthetic standards suitable for upscale operations.
- Coordinate with **Human Resources** to recruit, train, and onboard a passionate team of housekeepers, supervisors, and attendants — ensuring they understand the property’s vision and culture.
- Conduct **pre-opening cleaning rehearsals, quality audits, and trial runs** to ensure readiness before official opening and MOTAC inspections.

**2. MOTAC 4-Star Certification & Compliance**
- Ensure all housekeeping standards, cleanliness levels, and documentation meet or exceed **MOTAC’s 4-Star classification requirements**.
- Prepare the department for MOTAC inspection by maintaining proper records of cleaning schedules, chemical usage, training programs, and guestroom standards.
- Implement and monitor **quality assurance programs** that reflect the hotel’s commitment to hygiene, sustainability, and service excellence.
- Guarantee compliance with **health, safety, and sanitation regulations**, ensuring all cleaning agents, materials, and practices meet national and environmental standards.

**3. Operational Excellence**
- Manage and oversee all daily housekeeping operations for guest rooms, public areas, back-of-house areas, and laundry services.
- Conduct regular **room inspections and cleanliness audits** to ensure consistent adherence to brand and quality standards.
- Ensure rooms are maintained at pristine condition — with attention to every detail including linens, amenities, lighting, air quality, and scent.
- Lead **daily briefings and task assignments**, ensuring seamless communication and productivity across shifts.
- Coordinate with the Front Office and Maintenance teams to ensure timely room readiness for arrivals and flawless service delivery.
- Monitor **linen, uniform, and guest supply inventory** levels, implementing efficient control systems to minimize wastage and maintain accountability.
- Supervise **flower arrangements, decorations, and seasonal setups**, ensuring aesthetic harmony throughout the hotel.
- Manage **outsourced services** (if applicable), ensuring compliance with hotel standards and performance contracts.
- Introduce innovative cleaning techniques, environmentally friendly products, and sustainability practices that reduce waste and conserve resources.

**4. Team Leadership, Motivation & Training**
- Build a **motivated, disciplined, and proud Housekeeping team** who see their work as a reflection of the hotel’s excellence.
- Foster a culture of respect, teamwork, and empowerment — where every attendant feels valued and understands their role in creating guest satisfaction.
- Develop comprehensive **training programs** covering grooming, etiquette, cleaning techniques, safety, and guest interaction.
- Conduct **on-the-job coaching, performance evaluations, and recognition programs** to encourage high morale and continuous improvement.
- Promote teamwork between Housekeeping, Front Office, Laundry, and Maintenance to ensure smooth coordination.
- Inspire the team to deliver every task — from room make-up to corridor cleaning — with pride, passion, and precision.

**5. Financial & Resource Management**
- Prepare and manage the **Housekeeping Department’s pre-opening and operational budgets**, including staffing, linen, cleaning supplies, uniforms, an