Area Sales Manager

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

**Job Responsibilities**:

- To develop and aggressively win new customer opportunities.
- To manage a portfolio of customers and potential customers via personal sales visits and using face to face contact to provide a ‘personalized service’.
- To build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
- To provide regular updates and resolution on business challenges, customer satisfaction and account receivables.
- To work closely with internal stakeholders to ensure cross-functional collaboration while ensuring that high quality of service is delivered.
- To act as the customers’ main point of contact, by liaising closely with relevant departments within Ninja van to ensure that their queries, problems or issues are dealt appropriately.
- To implement and ensure full adoption of Salesforce system to drive efficiency and transparency of sales performance within the sales team.
- To study and analyse competition sales strategy and provide insights to senior management team to assist in strategic country decisions.
- To build a strong territory to ensure accounts perform and grow to their maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
- To analyse and monitor territory performance data to measure success and identify fluctuations/trends to decide on the relevant actions to be taken.
- To adhere to regional standard profit margins and discount guidelines and account receivables of the sales teams
- To formulate territory sales plan that incorporates initiatives for identifying and gaining new business prospects and maximises growth within the existing customer base.
- To assist the Area Sales Manager and contribute directly towards assigned territory revenue and objectives, ensuring delivery of growth rates that enhance market share at planned levels (as per country targets), through effective leadership of designated sales channels.
- To conduct weekly Sales Performance review with team members and the appropriate coaching sessions (this session may have related stakeholders participating as well).
- To assist sales teams in the development of customer strategies to secure competitor business.
- To build sustainable and trusting relationships through a well harmonized & well-developed sales force.
- To conduct joint sales calls with sales teams and support and guide them on best practices.
- To maintain customer business information and update business activities in CRM system.
- To do other tasks given by Management from time-to-time.

**Requirements**:

- Bachelor’s degree in any relevant discipline.
- At least 3 years of working experiences in leading sales processes and people at multiple levels, especially field sales and telesales team.
- Problem-solving skills.
- Able to adapt to changing business dynamics and varying customers’ needs.
- Eager to expand the company with new sales strategies, and initiatives.